Privacy Policy for SymplyShare

Last Updated: 7/19/2025

Introduction

SymplyShare (“we,” “our,” or “us”) operates the SymplyShare social media management platform (the “Service”). This Privacy Policy explains how we collect, use, store, and share information when you use our Service.

Information We Collect

Information You Provide

• Account Information: Email address, name, and other profile information you provide when creating an account
• Content: Posts, images, videos, and other content you upload or create through our Service
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

Information from Connected Social Media Accounts

When you connect your social media accounts (YouTube, Facebook, Instagram, Twitter, LinkedIn, etc.) to SymplyShare, we collect:

• Profile Information: Your username, profile picture, and basic account details
• Content Access: Permission to post content on your behalf
• Analytics Data: Performance metrics for your posts (views, likes, comments, etc.)
• Authentication Tokens: Secure tokens that allow us to access your connected accounts

Automatically Collected Information

• Usage Data: How you interact with our Service, including features used and time spent
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Server logs, error reports, and performance metrics

How We Use Your Information

We use the collected information to:

• Provide Our Service: Enable you to manage and schedule posts across multiple social media platforms
• Account Management: Create and maintain your account, process payments, and provide customer support
• Content Publishing: Post your content to connected social media accounts according to your instructions
• Analytics and Insights: Provide performance metrics and insights about your social media content
• Service Improvement: Analyze usage patterns to improve our features and user experience
• Communication: Send important updates, security alerts, and customer support responses
• Legal Compliance: Comply with applicable laws and regulations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Your Connected Social Media Platforms

• We share your content with the social media platforms you’ve connected (YouTube, Facebook, etc.) only as instructed by you
• This includes posting content, accessing analytics, and managing your social media presence

With Service Providers

• Third-party services that help us operate our platform (hosting, payment processing, customer support)
• These providers are contractually bound to protect your information and use it only for specified purposes

For Legal Reasons

• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our users or others
• In connection with a merger, acquisition, or sale of assets (with notice to users)

Google User Data Usage

YouTube API Services

SymplyShare uses YouTube API Services to enable you to:

• Upload videos to your YouTube channel
• Schedule YouTube video publications
• Access basic channel information and analytics

Data Access and Storage

• We only access the Google user data necessary to provide our social media management services
• We do not use Google user data for advertising purposes
• We do not allow humans to read your Google user data unless required for security purposes, legal compliance, or with your explicit consent
• We do not transfer Google user data to third parties except as necessary to provide our services or as required by law

Revoking Access

You can revoke SymplyShare’s access to your Google account at any time by:

1. Visiting your Google Account permissions page
2. Removing SymplyShare from your connected applications
3. Contacting our support team at support@symplyshare.com

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and monitoring for vulnerabilities
• Secure Infrastructure: Hosted on secure, SOC 2 compliant platforms

Data Retention

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Content and Posts: Stored as long as necessary to provide our services and as required by law
• Social Media Tokens: Refreshed automatically and deleted when you disconnect an account
• Usage Data: Aggregated and anonymized data may be retained for analytics purposes

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information

To exercise these rights, contact us at privacy@symplyshare.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children’s Privacy

SymplyShare is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a prominent notice in our application

Your continued use of SymplyShare after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For specific questions about your Google user data, you can also contact us at: support@symplyshare.com